Introduction
These General Terms and Conditions of Sale (GTCS) govern the relationship between Acinorosso (“Seller”) and anyone placing an order (“Customer”) on http://acinorosso.it (“the Site”).
For questions about these GTCS or the Privacy Policy, please contact our customer service at: [customer service email].
1. Acceptance
By using the Site or placing an order, you agree to these GTCS and the Privacy Policy.
Before ordering, you must confirm: “I have read and accept the General Terms and Conditions of Sale and the Privacy Policy.”
2. Severability
If any part of these GTCS is invalid, the rest remains in effect.
3. Changes
The Seller may update these GTCS at any time. Updates apply to new orders from the time they are posted on the Site.
4. Intellectual Property
All content on the Site (logos, text, images, videos, trademarks) is owned by the Seller. Reproduction without permission is prohibited.
5. Product Availability
Orders are subject to product availability. If a product becomes unavailable after your order, the order will be canceled and you will be notified by email.
Product descriptions are for reference and minor differences do not affect essential product features.
6. Prices and Shipping
Prices are in EUR (€) and do not include shipping. Shipping costs, if any, are added to the total.
Prices may change for future orders but not for orders already placed.
If a pricing error occurs, we will contact you to confirm the correct price or cancel the order.
7. Shipping
Orders are delivered within 30 days of confirmation, subject to availability.
Select your preferred delivery method at checkout. Delivery costs can be checked on carriers’ websites.
8. Payment
Accepted payment methods are listed on the Site and may change without affecting existing orders.
9. Contract Formation
By ordering, you confirm you are at least 18 and legally able to enter a contract.
These GTCS apply to professional buyers placing orders within their business activities. No right of withdrawal applies for professional sales.
The sales contract is concluded only after you receive the order confirmation email.
Check your cart carefully before confirming and paying.
10. Refusal
The Seller may refuse any order.
11. Ownership and Risk
Products remain property of the Seller until full payment is received.
Risk transfers to the Customer upon delivery.
12. Warranty
If your order is nonconforming at delivery, contact customer service within 2 months.
You may request a replacement or a refund. Products must be returned in original condition, packaging, and with all accessories.
13. Hidden Defects
If products are defective or unsuitable for use, contact customer service for a price reduction or return. Return all items in original condition with accessories.
14. Right of Withdrawal
Consumers may withdraw within 14 days of receiving their order.
For multiple shipments, the period starts upon receipt of the last item. If it expires on a weekend or holiday, it extends to the next working day.
Some items are excluded under Italian law, including custom goods, perishable items, sealed hygiene items, alcohol delivered after 30 days, and more.
Refunds use the original payment method, excluding return shipping.
15. Exercising Withdrawal
To withdraw, notify the Seller and return all items in original condition and packaging with all accessories.
16. Force Majeure
The Seller is not liable for delays or failures caused by events beyond control, such as natural disasters, strikes, illness, power or IT failures, hacking, or any unforeseeable events.
17. Personal Data
Our handling of personal data is described in the Privacy Policy.
18. Dispute Resolution
Consumers can use free mediation to resolve disputes.
The EU provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr
19. Governing Law
Sales contracts on https://www.acinorosso.it are governed by Italian law.
Disputes fall under the jurisdiction of the Court of Turin.
20. Seller Information
Company: Società a responsabilità limitata (Srl)
Address: CN-313638, Cuneo, Italy
VAT: 03743450045
Contact: simone.minicozzi@acinorosso.it | +39 327 2251551