Introduction
These General Terms and Conditions of Sale (GTCS) govern the relationship between Acinorosso (“Seller”) and anyone placing an order (“Customer”) on http://acinorosso.it (“the Site”).
For questions about these GTCS or our Privacy Policy, please contact customer service at: [customer service email].
1. Acceptance
By using the Site or placing an order, the Customer agrees to these GTCS and the Privacy Policy.
Before placing an order, the Customer must confirm: “I have read and accept the General Terms and Conditions of Sale and the Privacy Policy.”
2. Severability
If any part of these GTCS is invalid, the rest remains in effect.
3. Changes
The Seller may update these GTCS at any time. Updates take effect upon posting on the Site and apply to new orders.
4. Intellectual Property
All content on the Site (logos, text, trademarks, images, videos) is owned by the Seller. Reproduction without prior written permission is prohibited.
5. Product Availability
Orders are subject to product availability. If a product becomes unavailable after ordering, the order will be canceled and the Customer will be notified by email.
Product descriptions are for reference only and minor differences do not affect essential product features.
6. Prices and Shipping Costs
Prices are in EUR (€) and do not include shipping. Shipping costs, if applicable, are added to the total.
The Seller may change prices at any time for future orders.
If a pricing error occurs, the Seller will notify the Customer by email and offer the option to confirm the order at the correct price or cancel it.
7. Shipping
Orders are delivered within 30 days of confirmation, subject to availability.
Customers choose their preferred delivery method at checkout. Delivery costs can be checked on the carriers’ websites.
8. Payment
Accepted payment methods are listed on the Site and may change without affecting existing orders.
9. Contract Formation
By ordering, the Customer confirms they are at least 18 and legally able to enter a contract.
These GTCS apply to professional buyers ordering within their business activities; no right of withdrawal applies.
The contract is concluded only upon receipt of the order confirmation email.
Customers must verify their order before confirming and paying.
10. Order Refusal
The Seller may refuse any order.
11. Ownership and Risk
Products remain property of the Seller until full payment is received.
Risk passes to the Customer upon delivery.
12. Legal Warranty
If the order is nonconforming at delivery, the Customer may contact customer service within 2 months.
The Customer may request replacement or refund. Returns must be in original condition, packaging, and include all accessories.
13. Hidden Defects
If defects are found at delivery making the products unsuitable, the Customer may contact customer service for a price reduction or return.
Returns must be in original condition, packaging, and include all accessories.
14. Right of Withdrawal
Consumers may withdraw within 14 days of receiving their order.
For multiple shipments, the period starts upon receipt of the last item. If the deadline falls on a weekend or holiday, it extends to the next working day.
Some items are excluded under Italian law, including custom goods, perishable items, sealed hygiene items if opened, alcohol delivered after 30 days, urgent services, opened digital content, subscription publications, auction items, non-residential accommodation, transport, car rental, catering, leisure services with fixed dates, and other exceptions.
Refunds use the original payment method, excluding return shipping.
15. Exercising Withdrawal
To withdraw, the Customer must notify the Seller and return all items in original condition, packaging, and with all accessories.
16. Force Majeure
The Seller is not liable for delays or failures caused by events beyond its control, such as natural disasters, strikes, illness, power or IT failures, hacking, or any unforeseeable event.
17. Personal Data
The Seller’s handling of personal data is described in the Privacy Policy.
18. Friendly Dispute Resolution
Consumers may use free mediation to resolve disputes.
The EU provides an online dispute resolution platform: https://ec.europa.eu/consumers/odr
This applies to disputes between a consumer and a professional regarding sales or services.
19. Governing Law and Jurisdiction
Sales contracts on https://www.acinorosso.it are governed by Italian law.
Any disputes fall under the jurisdiction of the Court of Turin.
20. Seller Information
Company: Società a responsabilità limitata (Srl)
Address: CN-313638, Cuneo, Italy
VAT: 03743450045
Contact: simone.minicozzi@acinorosso.it | +39 327 225155